The right Social Community Manager for your brand

While looking for someone to manage a social community for a brand, I have noticed that marketers tend to focus on experience. Does this person have experience with social networks? Which ones? Does he/she have a blog?

I find some bloggers to be somewhat introverted and that they use social media as a platform to express themselves. You probably want to avoid these guys on your brand. In general, I think some personality traits are more important than skills and experience.

In a community manager, I would look for conscientiousness, agreeableness and some level of extroversion as the desirable qualities. My most important question would be if their personality naturally fits my brand’s personality? Or even more importantly, do they talk the talk and walk the walk of my customers.

As far as experience and skills are concerned, they are really not as important. These things are extremely easy to learn and they will keep changing anyway. They probably have already changed since you started thinking about it.